I) Getting started with the platform : Training
Depending on the size of your agency, the number of ongoing projects, and their complexity, we offer a tailored onboarding experience on the platform. It combines online video courses available on the platform Academy with video calls with a product expert, to validate your knowledge, dive deeper into specific features, and personalize your account.
Throughout the onboarding process, you are also supported with your data migration, with a dedicated contact available by email to answer your questions.
If you choose to get started on the platform without onboarding, you will still have access to all our online video courses. They cover the key features of the software, as well as practical use cases and summaries, so you can move forward at your own pace.
II) Using the platform on a day-to-day basis
a) Bi-annual follow-up meetings
For clients who have benefited from the plaform onboarding, two follow-up meetings per year are offered with the product expert who supported you. These QBRs are an opportunity to review your usage, optimize your practices, and discover what’s new on the platform.
b) Resources to help you and go further
Articles and user cases that guide you step by step. Use the search bar to quickly find the information you need.
Bi-monthly one-hour webinars to dive deeper into a specific topic. Webinars take place every other Tuesday, from 2:30 pm to 3:30 pm (CET), online, with free registration. You also have access to replays of all past webinars. Use the search bar to find the video on the topic of your choice.
One-hour masterclasses in a small-group workshop format to work safely on a specific feature, using our dedicated platform account. Registration is limited to 10 participants, so keep an eye on your inbox 👀! Replays will be available in the “Lives” section of the platform Academy, just like the webinars.
share best practices
ask for advice from other professionals in the industry
suggest new features and vote for existing ideas
c) Assistance when you run into difficulties
The platform Support Team is available Monday to Friday, from 9:30 am to 12:30 pm and from 2:00 pm to 6:00 pm (French time), by email at [email protected] or via the chat accessible through the purple bubble 🟣 on the platform.
Requests are handled one by one, in the order they are received, and we do our best to respond as quickly as possible. To save time, please include all useful information from the start (project name, invoice number, screenshots or screen recordings, email addresses, etc.).
III) Choose Premium Support for enhanced assistance
For clients who want extra support, we offer a Premium Support ⭐️ package including:
4 follow-up meetings with your product expert
priority handling on chat and faster bug resolution
the ability to book appointments and access a dedicated phone line for urgent assistance
a full account audit
participation in small-group live sessions to preview new features
participation in the platform feedback sessions
support for advanced configurations
If you are interested in our premium support, contact us at the following email address : [email protected]
See you soon on the platform and platform Academy 🎉