Team OOTI 🔵

There’s nothing more frustrating than being unable to send an invoice. If this happens to you, here’s a summary of what you can check before contacting support.

I can't send an invoice from OOTI

Here is how to perform a VAT regulation on your project, step by step, in all simplicity.

How to perform a VAT regulation on OOTI?

The titles on your invoices don’t match your terminology? Update them from the branding settings in your account.

How do I change the title of my invoice?

You made an invoice and there is an error in the customer's name. You are therefore going to modify the information in the customer file. It may happen that the…

I changed a client name but it does not appear on my invoice

Before you can update your invoice numbering, make sure to follow these rules:

How do I update the numbering of my invoices?

To apply a discount on OOTI, you can either use the discount module or create a negative annexe. Here are the details:

How to make a discount on OOTI?

You can invoice between your entities within the same OOTI account by creating an Insourcing type invoice.

How to invoice between your entities?

You have just started on OOTI but do not have your past invoices? The advantage of resuming invoicing is to have a precise follow-up of revenue, from the start of…

How to resume an invoice already passed in time?

You wish to personalize your invoices in the image of our agency, go to the style guide.

How do I edit my invoice header or footer?

On OOTI, it is not possible to edit an invoice with an amount equal to zero. This is the procedure to follow when your co-contractor invoices but you don't.

Your co-contractor invoices but you don't

Billing

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.