Le support OOTI

There’s nothing more frustrating than being unable to send an invoice. If this happens to you, here’s a summary of what you can check before contacting support.

I can't send an invoice from the platform

The titles on your invoices don’t match your terminology? Update them from the branding settings in your account.

How do I change the title of my invoice?

You made an invoice and there is an error in the customer's name. You are therefore going to modify the information in the customer file. It may happen that the…

I changed a client name but it does not appear on my invoice

Before you can update your invoice numbering, make sure to follow these rules:

How do I update the numbering of my invoices?

To apply a discount on the platform, you can either use the discount module or create a negative annexe. Here are the details:

How to make a discount on the platform ?

You can invoice between your entities within the same platform account by creating an Insourcing type invoice.

How to invoice between your entities?

You have just started on the platform but do not have your past invoices? The advantage of resuming invoicing is to have a precise follow-up of revenue, from the start…

How to resume an invoice already passed in time?

You wish to personalize your invoices in the image of our agency, go to the style guide.

How do I edit my invoice header or footer?

You invoice an advance at the start of a project that must later be reimbursed? Here’s how to handle it.

How to manage fee advances (retention/holdback) on the platform ?

On the platform, it is not possible to edit an invoice with an amount equal to zero. This is the procedure to follow when your co-contractor invoices but you don't.

Your co-contractor invoices but you don't

Billing

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